Lessons shared and the M25

Paperwork/research is piling up. Horrible but necessary paperwork. Today I pulled together relevant bits from various online Board minute meetings. Gotta try and keep the legal costs down, particularly given the way in which the Southern Health ‘muck about muppet’ tactics are rocking up the the legal costs. Exponentially.

[Fundraising update alert. Tomorrow hopefully…]

I trawled through reams of online stuff, screen grabbing relevant sections, pulling them into a word document. I was struck/’pleased’/relieved by the Non-Executive Directors’ sensible contributions/interventions which I ‘live’ tweeted while I worked. Whistling and all. Glimmers of sense/sensibility in a beyond nonsensical experience.

Then I got to this. Section 26.2. Board minutes from 29.10.13. Relating to the CQC inspection report of STATT and other recent CQC inspections of Southern Health provision:

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Whistling stopped.

Does an NHS Foundation Trust with specialist learning disability provision really (really?) need to learn about epilepsy care and implement an epilepsy care pathway? One in four learning disabled people have epilepsy. I know this and I ain’t no medic. This ‘learning’ is shared across other divisions?

[howfuckingcrapshitecanthegobshitewankstainsbe?]

This for me is like a state run nursery leaving a four year tot on the M25 and ‘learning’ that moving traffic can be catastrophic. Then sharing this ‘new learning’ among other state run nurseries.

We’re not talking proper risks here. Potentially life threatening operations, life limiting conditions and the like.  We’re not talking anything really. Other than the most basic of ‘health’ care.

LB should never have died. And an NHS Trust should never legitimately be able to say that sharing an epilepsy care pathway is “learning”.

Candour crush

Candour has arrived at Southern Health Towers. The final report (names/job titles redacted) will be published on Southern Health’s website (subject to police approval).

Thank you to whoever should be thanked for this.

And so we don’t forget LB in this intense focus on process, here’s a vintage clip. Original laughing boy…

Imagine

Imagine that pretty much straight after LB died, Southern Health deftly kick away the stale, overused ‘learning disability=natural causes’ cloak lying, as ever, in the lobby of Southern Health Towers.  With a yellowing ‘use me’ sign attached. Commonly found in most Trusts/social care HQs.

They instead turn turn a critical lens on how a fit and healthy 18 year old young man could die in their care. They contact the family and say how desperately sorry they are that this has happened. They’ll do everything they possibly can to find out how it happened and make sure it will never happen again. They will work with the family and keep them informed of all developments.

A key person is designated to make sure this happens (the Southern Caped Crusader in this instance). S/he knocks up a newly designated work station (with clear plastic ER type ‘white’ boards and brightly coloured whiteboard pens) and knuckles down. With resources. The police are investigating but that doesn’t stop the planning and organising of the investigation team. The caped one pulls together a robust investigation team and provides them with the records to start doing meticulous preparatory work. An external advisory set of experts, including an epilepsy expert, is created.

As soon as the police pass the baton, the investigation team are off. Leaving no stone unturned in their quest to establish how such a catastrophic incident could have happened. At the centre of their investigation, always, is LB. The dude. Not a hollow set of initials. Disconnected from anything other than NHS speak. The team regularly update the family with their progress (checking, of course, in advance how regularly they want to be updated). The investigation is timetabled to take 60 days.

There are some confounders along the way. The CQC do an unannounced investigation and the unit fails on everything. Really? That adds fuel to the fire for our team. The caped one contacts the family to say how deeply sorry s/he is that this will clearly compound to the distress they must be experiencing. Adding further reassurances that the Trust are committed to making sure that this could never happen again. S/he underlines this by outlining radical and innovative steps the Trust are already taking to make sure their learning disability provision is as good as it could be. Steps that draw in learning disabled people and family members as core movers in the creation of good care.

Monitor step in. And start to examine whether Southern Health should hold a licence. Whoah. Cripesy. Serious stuff. But no. Bring it on. Southern Health are determined to make sure any failings on their watch are identified, made accountable, transparent and act on changes identified.

Sixty days later the report is finished (bang on time). It doesn’t look good for Southern Health (obviously). But that’s cool. They’re willing to hold their hands up, admit appalling practice, operate the shiny, new duty of candour and spell out how they are going to change. Slamming and locking the door on the traditional/historic ‘sweep it under the carpet brigade’ is a bit niggling/challenging but no, the Caped Crusader is firm. It’s time to face the public. And the family.

“We got it so completely wrong. We are so sorry. LB should never have died.”

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Stench

Re-reading the draft ‘oh so confidential’ report today I was struck by some of the extracts from minutes of meetings at the unit. Nah, I thought. That can’t be right. I’d have queried that at the time, surely? This happened in a couple of places, all relating to the same topic strangely. [I couldn’t possibly say what topic… confeedentchallity and all that.]

I went back to the copies of minutes emailed to me at the time. Nope. Mine were slightly different. Missing certain bits. I cross-referenced our lovely solicitor’s meticulously detailed chronology. Nope. She was obviously reading from the same set of minutes as me.

Wow.

I sincerely hope there is a simple reason for these discrepancies. I almost don’t want Southern Health to demonstrate any more shiteness. It just makes it harder to live with.

Running out of punchy titles

The latest twist in the workings of Southern Health. Seriously wearing. I felt so low today I went to bed this afternoon. The final report into LB’s death wasn’t completed as expected on Tuesday. It’s been delayed by a further two weeks because they’ve decided to allow the staff to comment, directly to Verita, on the draft. We only know this because I contacted the investigators today. Southern Health don’t keep us informed of much. What do we matter?

I’ve lost track of the shifting positions, inconsistencies and duplicity they’ve demonstrated since LB died. Since their investigation began on October 1. The investigation was to take 60 days but as they’re such a bunch of muppets, nothing was put in place in advance to start it on time. They then faffed and fluffed for six weeks before handing it over to an independent organisation in the middle of November (around day 46).

The final report is now due on February 21st (with no guarantee we’ll receive a copy). That’s 144 days since the investigation started. 232 days since LB died.

Until this report is finalised, it can’t be sent to the coroner. Until the coroner gets the report (or the Sunshine Southern Summary version) he can’t make any decisions about the inquest. An inquest, for all of you lucky enough never to have been pitched into this space, is a thing of complete and utter dread. For so many reasons. To have it delayed, through such unnecessary and inhumane actions, is unforgivable.

I’m sure any regular reader must know, by what happened to LB and the findings of the CQC investigation, Southern Health do not come out well on any count. I suppose that’s why we’re being subjected to such extreme, desperate, bullying actions.

Do I have to say again that our beautiful, talented, hilarious and completely defenceless dude died under the care of this bunch of bastards? The worst fear of any parent, made worse, so much worse, because we thought he was in safe hands. The NHS. In the care of at least four staff (including two learning disability nurses) 24 hours a day. With five patients to look after. “Supported” by a team consisting of a psychiatrist, psychologists, an OT, a charge nurse, an essential life planner, a unit manager, some herb who was at every community team meeting I attended but never said his role (he took blood) and a “care” manager. This wasn’t an understaffed, over populated, under-resourced ward. This was (or should have been) fucking royalty.

Once LB entered that unit, the staff took the hardline he was an adult. Despite their ridiculous questionnaires pegging him at a “mental age of 10”. Because he was deemed to be ‘an adult’ we were excluded. Our knowledge, love and understanding of him, built up so intensely, over 18 years, was irrelevant. They knew better.

But of course they didn’t. How could they?

How could they?

Blunt instruments, drafts and darkness

So the Trust are sticking to ‘the report will not see the light of day’ hardline. Goose-stepping across transparency and duty of candour. Someone commented last week that ‘sunshine is the best disinfectant’ but the shutters are clearly drawn tight at Southern Health Towers.

They aren’t covering up, apparently, and accept “duties to be honest, open and candid but…” An old mate of mine said years ago that a ‘but’ in the middle of a sentence means ‘what I’ve just told you is a pack of lies and here comes the truth…’ I don’t know if there’s any evidence to support this but the Trust has to balance transparency with duties of confidentiality to patients and staff. Basically, a cover up then.

A brief rattle through the latest ‘keep the report secret’ reasons…

We [the family] only have a draft copy and “it would be entirely inappropriate for a draft that [staff] have not had chance to comment on to be released into the public domain.” (Southern Health’s main preoccupation, after their reputation, is staff. Providing good care? Feelings of bereaved families? Forget it.)

The duty of confidentiality to “CS” stick is waved again. The way in which the Trust is suddenly championing his rights is sickening. After abusing them in so many ways when he was alive.

Then there’s the Data Protection Act 1998.  Such a small unit so very difficult to stop the identification of staff. The report isn’t actually about who was where, doing what when LB died. It’s about how someone could die in such a setting with pretty much one to one care. It shouldn’t be kept out of the public domain because it happened to be a small unit. It should never have happened in such a small setting.

Again there’s the nonsensical statement that staff took part in the investigation on the basis that it was for the purposes of learning within the Trust. Please ditch this Enid Blyton depiction of staff/employer relationships which is vomit inducing.

  • If staff were as compliant as you suggest, why the fuck weren’t they doing their job properly?
  • Staff don’t have ‘a choice’ about taking part in investigations when a patient dies unexpectedly.
  • There’s a demonstrable carelessness with ‘truth’ in the draft report.
  • Staff didn’t have a problem telling the CQC inspection team what they thought a few weeks earlier. With the knowledge that the CQC inspection would be made public.

Then there’s the ‘making the report public will prejudice future investigations’ line. Something so fucking flawed and nonsensical I can’t be bothered to unpack it again.

Reading these arguments is like fingernails screeching on a blackboard. Pathetic and contrived.

Drum roll for the big finale… over to ‘their client’s’ solicitor:

Finally, having carefully considered the criteria under Schedules 2 and 3 of the DPA [Data Protection Act], the Trust does not consider that the disclosure is necessary in order to achieve any of the listed purposes. Notwithstanding the above, the Trust is conscious of its duties to be open, frank and candid. It does recognise that there is some public interest in ensuring that serious incidents are investigated and that lessons are learnt.

To this end, the Trust proposes to prepare a summary of the investigation findings (once finalised) that will be published on its website. It is anticipated that this will be published alongside an explanation as to how any recommendations will be implemented. We hope that this suggestion will satisfy the family’s concerns.

Fucking hilarious. A Southern Health Summary. Here, I’ll save you a job;

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LB and Bess. October 2012

A matter of public interest

I was at a meeting earlier this week where there was mention of three learning disabled people who had died unexpectedly all with (apparently) good care packages. They all choked. Astonishing.

My brain keeps bouncing from the investigation report into LB’s death and the response of the Trust. Let’s just go back to the Board minutes* of 29.7.13 (p.81).

board minutes

Again. Astonishing. Astonishing that the Trust state that the postmortem indicates LB died of natural causes when it never did. It was undetermined and then established with additional tests. Most definitely not natural causes. And beyond astonishing that early investigations indicate that all appropriate systems and processes were in place. What the hell were these early investigators looking at?

That the Trust were so quick to try and badge this as a ‘natural causes’ jobby and that this probably ain’t unusual practice when it comes to learning disabled people dying unexpectedly, makes it hugely important that the report is made public. The apparent acceptance that a fit young 18 year old man could die in such circumstances underlines how being labelled as ‘learning disabled’ removes any of the considerations/human rights that the rest of us are accorded. We know the terrible statistics around the early deaths of learning disabled people. Less clear are the ways in which the actions of NHS and private providers contribute to, facilitate, cause and cover up these deaths. This is a matter of public interest.

The report must be made public.

*Just ignoring ‘the user’ shite for now.

Pug puppy in a blanket

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We met with the investigators, Verita, this morning. They’re based in Soho which was one of LB’s fave haunts. We were there with him, one Sunday last June. On a day trip from the unit. It was hard to believe we were back in the same space to go through a report into his death.

But the investigation team were very professional, thorough, fair, sensible and kind. A kind of balm after our interactions with the Trust. We went through a few factual inaccuracies (getting to know the lingo now) and talked about a few bits in the report. We agreed with the conclusions anyway and think they nailed it really. So thank you.

Walking back to the bus stop, a pup captured the different feeling this meeting generated. Kind of pug puppy in a blanket feeling.

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And then this van went passed us on the A40. The dude would have loved it.

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