Quest Craven and the end of a decade

I’ve drafted posts on paper, on this blog and in my head on and off for weeks and months now. And kind of enjoyed not posting them. It feels right. I may revisit some of these ghost posts. Or not. Some (many) are about (malingering) grief. About the intense pain and sadness I feel. And always will. With patches of pretty much happiness. That’s cool. I don’t want to always be Captain Bringdown. I remain in awe of feelings of contentment.

I’ve got a sort of manageable grief gig thing going on that kicks in along my walk to work in St Aldates. A space of enormously wide open sky. Taking in an ever present smorgasbord of coaches outside the Ashmolean. Mentally ticking off the die cast models LB collected while acknowledging post-death models he could only dream of. The road ahead leads to the cemetery.

Tonight I want to write about one atrocity story. Before we leave this decade.

Back in the day I would likely have laid out the pre-story to this. In considerable detail with links, drawings and other illustrations. [This blog with and 107daysofaction produced by George Julian will no doubt provide a weighty and comprehensive account of the utter shite that passes for health and social care for certain people in the 21st century. Ripe pickings for students to unpack in years to come.]

I’ve lost my appetite for up to the minute documenting. For calling out, calling on, demanding, raging and howling at the moon and the stars. Six years on the resounding response in terms of demonstrable action is ‘we really couldn’t give a flying fuck’.

The swears no longer work.

Quest Craven

This is a story about a private provider called Quest Haven who run two ‘care homes’ for learning disabled people in Surrey (amongst other ‘care’ related practices). I strongly urge you to:

  1. Have a graze of the CQC inspection report highlighting the harrowing failings in anything approaching what could be described as ‘care’ in one of the two properties.
  2. Reflect on the longevity of this company (set up in 1997) and the fact that until November 2019 the Directors (three members of the Tagoe family) claimed to be Registered Nurses.
  3. Have a look at the Quest Haven website.
  4. Note that the claimed Registered Nurse status of all three Directors has now been revised to, er, not Registered Nurses. The Directors of this private provider were all faking their credentials.

Apparently the Nursing and Midwifery Council and Care Quality Commission couldn’t give a flying fuck about this fakery. Classy bunches as ever. We have no idea how widespread this practice is and the limp response suggests there is little or no appetite to root it out. Particularly, I suggest, when those receiving the non care are of so little value. Tinned mac n’ cheese on a budget of (an estimated) £3k+ a week is apparently rock and roll.

So, as we enter the third decade of the 21st century the appetite, guts, knowledge and integrity necessary to shift entrenched failings in practice and support remain elusive. Talk is talked. Big salaries are drawn among public and third sector organisation bods. Family members continue to be co-opted and effectively silenced.

Meanwhile in a bungalow in Surrey people continue to be treated like shite by fake nurses who don’t know their care arse from their elbow. Quest Haven rakes in the readies as commissioners across the country remain apparently glad to wash their hands of ‘troublesome people’. A regulatory and commissioning system continuing to choose to look the other way.

Way to go. Way to fucking go. We need a new plan for the next decade. One that does not bolster and help sustain this rot.

4 thoughts on “Quest Craven and the end of a decade

  1. I started my career at 15years old working in a Long Stay hospital for people with a learning disability
    43years ago I had a son with a learning disability I have been fighting the establishment for 57 years and so fed up of the talk and no action if I hear valuing individuals , client centred service , normalisation and all the other fad sayings anymore I’m liable to blow a fuse
    Care should not be in the private sector , people should not make money on the back of disabled people and professionals should start taking more responsibility
    Where is the accountability of people we pay to protect our vulnerable adults

  2. Connor did make the best cups of tea ever … I am hoping that was the first of many; including in his last place.

  3. The NHS does not need anymore money. It needs to kick out the directors and executives who are commanding eye watering salaries. It needs to stop paying over the top for medications from the big pharma companies and it needs to get rid of the companies charging top whack for medical supplies. They are leeches sucking the life out of an institution that once was so revered. Who in their right minds would sanction paying American business men such huge amounts of money to care (actually not care) for our most vulnerable citizens. Who and where are they? When is this NHS gravy train going to come to a halt?

  4. On another note, I’m reading the news and wondering what Sara makes of Rebecca Long Bailey trying to win people over by claiming proudly (and, as it turns out, falsely) to have been an NHS lawyer for 10 years (because she wanted to “help people”)
    As if NHS lawyers were caring saints up there with nurses and paramedics rather than sharks whose job is to protect NHS trusts and their senior management and prevent families getting justice by obfuscating, delaying and tearing bereaved relatives to pieces in courts and tribunals.

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