Back in March 2016, the Sloven CEO included this section in her report to the board.
Today this family received the response to the complaint they made about their treatment by Sloven, and Chris Gordon. There was no ‘contact with the family throughout this very difficult period‘. Instead, Sloven, true to form, continue to make something so agonisingly painful, nightmarish and brutal, even worse.
Just a few lowlights from the report:
- The complaint was investigated by Capsticks who regularly work with Sloven and other NHS trusts.
- Complaints about inappropriate comments made by Chris Gordon were dismissed because he said he didn’t make them.
- The investigators couldn’t read board meeting notes relating to the death of this person because discussions were during the ‘private’ part of the meeting.
- The delay of two months between Tim Smart receiving this report and the family receiving it today was because it was with Chris Gordon for reviewing. [Even though the complaint was in part about him and despite his current secondment to NHS Improvement.]
Candour and transparency clearly ain’t reached the southern regions yet. And another family left complaining about complaint handling and facing the dire Ombudsman route.
It shouldn’t be like this.
This film of their first walk is blooming brilliant. Keeping it real, funny, passionate and determined.
In search of rights and colour…
We must be getting closer. Surely.