“How can I help you today, Madam?”

“Our internet isn’t working.”

“Ah, can you tell me if your router is working?”

“Well the power light is on but the internet light is red.”

“Madam, can you tell me what colour the DSL light is?”

“Er, it’s not on.”

“OK madam, could you plug the yellow cable from your router to your computer?”

“Oh, no, it’s a wireless router.. there isn’t a yellow cable.”

“Madam, there is a yellow cable. Can you please connect it to your computer or laptop.”

“We haven’t got a yellow cable.”

“Madam, you had a yellow cable when you set the router up initially. Can you find the yellow cable.”

“Sorry, but that was years ago and we ain’t got a yellow cable any more.”

“Madam. I am asking you to go and find the yellow cable.  LOOK FOR IT.”

“….Ok, I’ve found our cable pile and there isn’t a yellow one. They are all black.”

“Madam, can you look inside the box the router came in?”

“We ain’t got that box anymore. It.was.years.ago.”

“Madam, I can’t help you if you haven’t got a yellow cable.”

“WHAT AM I SUPPOSED TO DO ABOUT THE INTERNET????“

“Madam, I suggest you go and ask a friend or family member if they have a yellow cable.”

“Are you for real? Can’t you send me a new yellow cable.”

“No madam, I cannot send you a new yellow cable.”

“WHY NOT???“

“Madam, I cannot send you a yellow cable.”

“WHAT SHALL I DO THEN???“

“Find a yellow cable, Madam.”