“How can I help you today, Madam?”

“Our internet isn’t working.”

“Ah, can you tell me if your router is working?”

“Well the power light is on but the internet light is red.”

“Madam, can you tell me what colour the DSL light is?”

“Er, it’s not on.”

“OK madam, could you plug the yellow cable from your router to your computer?”

“Oh, no, it’s a wireless router.. there isn’t a yellow cable.” Continue reading →